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Effective Date: July 29, 2026
Brightbox Digital (“Brightbox Digital,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you:
- Visit brightboxdigital.io
- Submit a contact form or request a quote
- Subscribe to our newsletter
- Communicate with us by email, telephone, text message, social media, or another method
- Purchase or inquire about our services
- Participate in a consultation, appointment, promotion, or marketing campaign
- Otherwise interact with Brightbox Digital
By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
The information we collect depends on how you interact with Brightbox Digital.
Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Name
- Business name
- Job title
- Email address
- Telephone number
- Mailing or billing address
- Website address
- Information about your business, project, marketing goals, or requested services
- Appointment and scheduling information
- Communications you send to us
- Newsletter and marketing preferences
- Testimonials, reviews, survey responses, or feedback
- Files, images, documents, login credentials, or other materials you provide for a project
- Billing, transaction, and payment-related information
- Any other information you choose to provide
Payments may be processed through third-party payment processors. Brightbox Digital does not ordinarily receive or store complete payment-card numbers submitted through those processors.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies, pixels, log files, analytics tools, and similar technologies.
This information may include:
- Internet Protocol address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Referring website or source
- Pages viewed
- Links or buttons clicked
- Time and date of visits
- Time spent on pages
- Website navigation and interaction data
- Advertising identifiers
- Conversion and campaign attribution information
- Cookie identifiers
- Information about how you interact with our advertisements, emails, or website
Information From Other Sources
We may receive information from third parties, including:
- Social media platforms
- Advertising platforms
- Analytics providers
- Customer relationship management systems
- Scheduling and communication providers
- Payment processors
- Referral partners
- Publicly available business directories
- Lead-generation platforms
- Clients, vendors, or business partners
- Other services you use to interact with Brightbox Digital
Information received from third parties is subject to the privacy practices of the party that originally collected it.
2. How We Use Personal Information
We may use personal information to:
- Respond to questions, inquiries, and quote requests
- Communicate with prospective and existing clients
- Schedule consultations, meetings, and appointments
- Provide website design, search engine optimization, advertising, marketing, maintenance, hosting, consulting, and related services
- Prepare proposals, contracts, invoices, and project documentation
- Manage client relationships and ongoing projects
- Process payments and maintain transaction records
- Provide customer service and technical support
- Send service notifications, appointment reminders, project updates, and account messages
- Send newsletters, digital marketing tips, special offers, and promotional communications
- Personalize website content and marketing
- Measure website traffic, advertising performance, and conversions
- Improve our website, services, marketing, and customer experience
- Detect spam, fraud, misuse, security incidents, or unlawful activity
- Enforce agreements and protect our legal rights
- Comply with applicable legal, regulatory, tax, accounting, and reporting obligations
- Complete a business transaction such as a sale, merger, reorganization, or transfer of assets
- Carry out another purpose disclosed when the information is collected
3. Cookies and Tracking Technologies
Brightbox Digital and its service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used for the following purposes:
Essential Technologies
These technologies help the website function properly, protect forms from spam, maintain security, and provide requested features.
Analytics Technologies
These technologies help us understand how visitors find and use our website, which pages are viewed, and how the website performs.
Advertising Technologies
These technologies may help us measure advertising campaigns, understand whether an advertisement resulted in a website visit or inquiry, create advertising audiences, and display more relevant advertisements.
Functional Technologies
These technologies may remember preferences and support features such as embedded videos, maps, chat tools, scheduling systems, or social-media integrations.
You may be able to control cookies through your browser settings or through a cookie-preference tool when one is available on our website. Blocking certain technologies may affect website functionality.
Some third-party services may collect information directly from your browser or device according to their own privacy policies.
4. Analytics and Advertising
We may use analytics and advertising providers to understand website activity, measure conversions, evaluate marketing performance, and advertise Brightbox Digital’s services.
These providers may receive information such as:
- IP address
- Device and browser information
- Cookie or advertising identifiers
- Website activity
- Referring source
- Advertisement interactions
- Conversion information
We do not sell personal information in exchange for money. However, certain privacy laws may define the use of advertising cookies or disclosure of online identifiers to advertising providers as a “sale,” “sharing,” or use for targeted advertising.
Depending on where you live and which laws apply, you may have the right to opt out of certain targeted advertising, sales, or sharing. You may submit a request using the contact information at the end of this policy.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients.
Service Providers
We may use service providers that assist with:
- Website hosting and maintenance
- Cloud storage
- Customer relationship management
- Email delivery
- Text messaging
- Telephone and call tracking
- Scheduling and appointment management
- Payment processing and billing
- Analytics and reporting
- Digital advertising
- Form processing
- Spam prevention
- Website security
- Project management
- Accounting and professional services
These providers may access personal information only as reasonably necessary to perform services for us, subject to their agreements and applicable law.
Advertising and Analytics Providers
We may disclose online identifiers, device information, website activity, and conversion data to companies that help us analyze traffic, measure advertising, and market our services.
Professional Advisers
We may disclose information to attorneys, accountants, insurers, consultants, and other professional advisers when reasonably necessary.
Legal and Safety Purposes
We may disclose personal information when we reasonably believe it is necessary to:
- Comply with a law, court order, subpoena, or legal process
- Respond to a government or regulatory request
- Protect the rights, property, security, or safety of Brightbox Digital, our clients, website users, or others
- Investigate fraud, abuse, security incidents, or unlawful conduct
- Enforce our agreements or policies
Business Transfers
Personal information may be disclosed or transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
With Your Direction or Consent
We may disclose information to another party when you request, direct, or authorize us to do so.
6. Email Marketing
You may receive marketing emails from Brightbox Digital when you subscribe, request information, become a client, or otherwise agree to receive communications.
Marketing emails may include:
- Newsletters
- Website and marketing tips
- Business updates
- New-service announcements
- Special offers
- Promotional messages
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or contacting us.
Unsubscribing from marketing emails does not prevent us from sending necessary service-related communications, such as project updates, invoices, security notices, or responses to an inquiry.
7. SMS and MMS Communications
When you provide your telephone number and affirmatively opt in, Brightbox Digital may send you SMS or MMS messages.
Messages may include:
- Responses to inquiries
- Quote and consultation follow-ups
- Appointment reminders
- Project and service updates
- Account notifications
- Digital marketing tips
- Special offers
- Promotional messages
Message frequency varies. Message and data rates may apply.
You may opt out at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information at the end of this policy.
Opting out of marketing text messages does not prevent Brightbox Digital from contacting you through other methods when permitted, including responding to a request you initiated.
Mobile Information and SMS Consent
Brightbox Digital does not sell, rent, or share mobile telephone numbers, SMS opt-in information, or text-message consent with third parties or affiliates for their own marketing or promotional purposes.
We may disclose mobile information to service providers that help us operate our messaging program, such as telecommunications carriers, messaging platforms, customer relationship management providers, and technical-support providers. Those parties may use the information only as necessary to provide services to Brightbox Digital.
Text-message opt-in data and consent will not be shared with third parties for unrelated marketing purposes.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
- Provide requested services
- Maintain client and business records
- Complete projects
- Process transactions
- Fulfill the purposes described in this policy
- Comply with tax, accounting, contractual, and legal obligations
- Resolve disputes
- Prevent fraud and abuse
- Enforce our agreements
Retention periods may vary depending on the type of information, the nature of our relationship, legal requirements, and operational needs.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure. You provide information electronically at your own risk.
Please contact us promptly if you believe information you provided to Brightbox Digital has been compromised.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have the right to:
- Confirm whether we process your personal information
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request a portable copy of certain information
- Opt out of the sale of personal information
- Opt out of targeted advertising
- Opt out of certain profiling activities
- Withdraw consent when processing is based on consent
- Appeal a decision concerning a privacy request
- Receive equal service without unlawful discrimination for exercising a privacy right
These rights are not absolute. Certain information may be exempt from a request, and we may retain information when required or permitted by law.
Submitting a Request
To submit a privacy request, contact:
Email: archie@brightboxdigital.io
Phone: 260-222-2880
Please include enough information for us to understand and respond to your request.
We may need to verify your identity before completing certain requests. Verification may require confirming information associated with your interactions with Brightbox Digital.
Where permitted by law, an authorized agent may submit a request for you. We may request proof of the agent’s authority and may contact you directly to verify the request.
Appeals
When applicable law provides an appeal right, you may appeal a denied privacy request by replying to our decision or emailing archie@brightboxdigital.io with the subject line “Privacy Request Appeal.”
Marketing Choices
You may:
- Unsubscribe from emails using the link in the message
- Reply STOP to unsubscribe from text messages
- Adjust browser cookie settings
- Contact us to update your communication preferences
11. Sensitive Personal Information
Brightbox Digital does not intentionally request sensitive personal information through its public website unless it is reasonably necessary for a specific service or transaction.
Please do not submit Social Security numbers, financial-account passwords, medical information, biometric information, or other highly sensitive information through a general contact form.
If sensitive information is required for a specific purpose, we will handle it in accordance with applicable law and the circumstances under which it was collected.
12. Children’s Privacy
Our website and services are intended for businesses and individuals who are at least 18 years old.
We do not knowingly collect personal information online from children under 13. If we learn that we collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
A parent or guardian who believes a child has provided information to us may contact us using the information below.
13. Third-Party Websites and Services
Our website may contain links to websites, applications, embedded content, or services operated by third parties.
Brightbox Digital does not control and is not responsible for the privacy, security, content, or practices of those third parties. We encourage you to review their privacy policies before providing information or using their services.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal obligations.
The updated policy will be posted on this page with a revised effective date. Material changes may also be communicated through the website, email, or another appropriate method.
Your continued use of the website after an updated policy is posted signifies your acknowledgment of the revised policy.
15. Contact Brightbox Digital
Questions, concerns, and privacy requests may be submitted to:
Brightbox Digital
124 W. Wayne Street, Suite 203
Fort Wayne, Indiana 46802
Email: archie@brightboxdigital.io
Phone: 260-222-2880
Website: brightboxdigital.io